配送ポリシー
Last updated: September 13, 2025
This Shipping Policy governs the shipping and delivery of products purchased from www.drakcards.com ("Site"), operated by DrakCards, a German-based business specializing in Pokémon-related products, including graded cards, plush toys, figures, books, games, card accessories, and binders. This policy complies with German law, EU regulations (e.g., Consumer Rights Directive 2011/83/EU), and applicable international laws. By placing an order, you agree to this policy.
1. General Information
DrakCards is committed to delivering your orders efficiently and securely. For inquiries:
- Email: info@drakcards.com
- Phone/WhatsApp: +49 176 32949109
- Address: Pedro Cunha, Postnummer: 1048551885, Packstation 174, 47804 Krefeld
2. Shipping Destinations
We ship worldwide, except to Russia due to current restrictions. No other country exclusions apply at this time.
3. Shipping Carriers
We primarily use DHL for shipping. Other carriers, such as FedEx or UPS, may be used depending on the destination or order requirements. You will be informed of the carrier at the time of shipment.
4. Estimated Delivery Times
Delivery times are estimates and may vary due to carrier delays, customs processes, or unforeseen circumstances:
- Germany: 1–3 business days.
- EU/EEA: 5–15 business days.
- International: 15–25 business days.
Delivery times begin once the order is dispatched, typically within 1–2 business days of order confirmation.
5. Shipping Costs
Shipping costs are calculated at checkout based on the order weight, destination, and carrier. Costs are displayed in EUR (€), with automatic conversion to your chosen currency via Shopify’s converter. As a small business under § 19 UStG (German VAT Act), we do not charge VAT.
6. Customs Duties and Taxes
International customers (outside the EU/EEA) are responsible for all customs duties, taxes, and fees imposed by their country. These are not included in the product or shipping price and must be paid by you upon delivery. Contact your local customs authority for details.
7. Tracking Information
All shipments include a tracking number, provided via email upon dispatch. You can track your order through the carrier’s website or contact us for assistance.
8. Shipping Insurance
All orders are insured against damage, loss, or theft during transit. If your order is damaged or lost:
- Contact us at info@drakcards.com or +49 176 32949109 with photos of the damage or order as received.
- We will review and process a refund or replacement after insurance clearance, typically within 1–5 days.
9. Delivery and Liability
We are responsible for your order until it is delivered to you or your designated third party (not the carrier). Upon delivery, liability transfers to you. If you resell or damage the product post-delivery, we are not responsible.
Delivery Issues: If your order is not delivered within the estimated timeframe, contact us immediately. We will work with the carrier to resolve the issue.
10. Order Confirmation and Dispatch
Orders are processed via Shopify, with automated confirmation emails sent upon payment. We aim to dispatch orders within 1–2 business days. If a product is out of stock post-payment, you may choose:
- Full refund (processed within 1–5 days).
- Voucher for future purchases.
- Exchange for another product of equal value.
11. Contact Us
For shipping-related questions or issues:
- Email: info@drakcards.com
- Phone/WhatsApp: +49 176 32949109
- Address: Pedro Cunha, Postnummer: 1048551885, Packstation 174, 47804 Krefeld
This Shipping Policy ensures transparency and compliance with applicable laws. Consult legal counsel for specifics.
