返金ポリシー

DrakCards
Last updated: September 13, 2025

This Refund Policy outlines the terms under which DrakCards, operating www.drakcards.com ("Site"), a German-based business selling Pokémon-related products (graded cards, plush toys, figures, books, games, card accessories, and binders), accepts returns and issues refunds. This policy complies with German law, including the German Civil Code (Bürgerliches Gesetzbuch – BGB), EU regulations (Consumer Rights Directive 2011/83/EU), and applicable international consumer protection laws. By purchasing from the Site, you agree to this policy.

 

1. General Information

DrakCards is committed to customer satisfaction. If you are not satisfied with your purchase, we offer options for returns and refunds as outlined below. For inquiries:

  • Email: info@drakcards.com
  • Phone/WhatsApp: +49 176 32949109
  • Address: Pedro Cunha, Postnummer: 1048551885, Packstation 174, 47804 Krefeld

 

2. EU/EEA Right of Withdrawal

2.1 14-Day Withdrawal Right
Under EU Consumer Rights Directive (2011/83/EU) and § 355 BGB, EU/EEA customers may withdraw from the purchase contract within 14 days without providing a reason. The withdrawal period begins the day you or a designated third party (not the carrier) receives the order.

 

2.2 Eligibility for Withdrawal

  • Products must be unused, unaltered, and in original condition, including packaging.
  • Sealed products (e.g., booster packs, display boxes) must remain sealed.
  • Non-returnable items: Opened blind packs, products with removed labels/seals, or custom-designed items altered by you.

 

2.3 Withdrawal Process
To exercise your right of withdrawal:

  1. Notify us within 14 days via:
    • Email: info@drakcards.com
    • Phone/WhatsApp: +49 176 32949109
    • Website contact form.
  2. Provide your name, order number, and intent to withdraw.
  3. Return the product(s) within 14 days of notification to: Pedro Cunha, Postnummer: 1048551885, Packstation 174, 47804 Krefeld

 

2.5 Refund for Withdrawal

  • Refunds include the product price (excluding original shipping costs).
  • Processed within 1–5 days of receiving the return, depending on the payment method (PayPal, credit/debit card, bank transfer).
  • Refunds are issued to the original payment method.

 

2.6 Return Shipping Costs

  • You pay return shipping costs for withdrawals due to preference.
  • We cover return shipping if the product is defective, damaged, or incorrect, verified upon receipt.

 

3. General Return and Refund Policy

3.1 Return Conditions
Returns are accepted within 14 days of delivery for:

  • Products in original, unused, and unaltered condition with original packaging.
  • Sealed products (e.g., booster packs, display boxes) that remain sealed.
  • Non-returnable items include:
    • Opened blind packs, booster packs, or display boxes.
    • Products with removed labels or seals.
    • Custom-designed items (e.g., binders, accessories) altered by you.

 

3.2 Return Procedure
To initiate a return:

  1. Contact us via:
    • Website contact form.
    • Email: info@drakcards.com
    • Phone/WhatsApp: +49 176 32949109
  2. Provide your name, order number, and reason for return (if applicable).
  3. We will provide return instructions and an address: [Insert return address once available].
  4. Package the product securely and ship within 14 days of delivery.
  5. Include the order number in the return package.

 

3.3 Refund Processing

  • Refunds are processed within 1–5 days of receiving and inspecting the return, depending on the payment method.
  • Refunds cover the product price (excluding original shipping costs unless we are at fault).
  • Refunds are issued to the original payment method.

 

4. Damaged, Defective, or Lost Orders

4.1 Damaged or Defective Products
If a product is delivered damaged or defective:

  1. Contact us within 14 days of delivery with photos of the damage and order as received.
  2. We will review and, if verified, offer:
    • Full refund (including shipping costs if applicable).
    • Replacement product (if available).
  3. Refunds are processed within 1–5 days after insurance clearance.

 

4.2 Lost or Stolen Orders
All orders are insured for loss or theft during transit. If your order is lost:

  1. Contact us with your order details.
  2. We will investigate with the carrier (DHL, FedEx, etc.).
  3. Upon confirmation, we will issue a full refund or replacement after insurance clearance (1–5 days).

 

4.3 Insurance
All shipments are insured for damage, loss, or theft until delivery to you or your designated third party (not the carrier).

 

5. Out-of-Stock Orders

If a product is out of stock after payment, you may choose:

  • Full refund (processed within 1–5 days).
  • Voucher for future purchases of equal value.
  • Exchange for another product of equal value.

Contact us to select your preferred option.

 

6. Non-Returnable Items

The following items are non-returnable:

  • Opened blind packs, booster packs, or display boxes.
  • Products with removed labels, seals, or packaging.
  • Custom-designed items (e.g., binders, accessories) altered by you.
  • Products resold or damaged by you post-delivery.

 

7. Authenticity Guarantee

We guarantee the authenticity of all products. If you suspect a product is inauthentic:

  1. Contact us with details and evidence.
  2. If verified, we offer a full refund or replacement.

 

8. Contact Us

For refund or return inquiries:

  • Email: info@drakcards.com
  • Phone/WhatsApp: +49 176 32949109
  • Address: Pedro Cunha, Postnummer: 1048551885, Packstation 174, 47804 Krefeld

 

9. Governing Law

This Refund Policy is governed by German law, with mandatory EU consumer protections (e.g., 14-day withdrawal right) applied. For disputes, EU customers may use the EU Online Dispute Resolution platform (http://ec.europa.eu/odr).

This Refund Policy ensures compliance and clarity. Consult legal counsel for specifics.