Black Bolt & White Flare Victini Illustration Collection - English

Payment Methods

• We accept secure payments through Shopify, including:

• PayPal

• Credit Cards (Visa, MasterCard, American Express, etc.)

• Debit Cards

• Bank Transfers
  
• Cash on delivery is not available – all payments must be prepaid via our website or authorized platforms.
  
• Payments are processed securely by Shopify or trusted third-party providers.
  
• We do not store full payment card details on our systems.
  
• Invoices are issued by Shopify and may include VAT details (Steuernummer or exemption notes, when applicable).
  
• All transactions are processed in EUR, with automatic currency conversion applied at checkout.
  
• Exchange rates are determined by current converter.
  

Delivery Times

- Dispatch: Orders are typically dispatched within 1–2 business days after payment confirmation.

- Transit estimates (from dispatch):

- Germany 1–3 business days;

- EU/EEA 5–15 business days;

- International 15–25 business days.

You’ll receive a tracking number by email.

Customs & Import Duties

For deliveries outside the EU/EEA, customs duties, taxes and fees are payable by the recipient and are not included in product or shipping prices. Customs processing may extend delivery times.

We are not liable for delays or costs arising from customs procedures.

Weather & Unforeseen Events

Delivery estimates can be affected by carrier delays, customs checks, and force majeure events such as severe weather, natural disasters, strikes, pandemics, or carrier disruptions. In such cases, we’ll take reasonable steps to mitigate impact, but timing is not guaranteed.

Our Responsibility (and When It Ends)

During transit:

• We are responsible for your order until delivery to you or your designated third party (not the carrier). All orders are insured against damage, loss, or theft. If something happens, contact us with photos and we will issue a refund or replacementonce the insurance claim is approved (EU/EEA replacements typically within 1–5 business days; international replacements may take longer due to customs and cross-border carrier procedures).
  
  
• After delivery:Liability transfers to you. We are not responsible for any damage, loss, or theft after delivery, or for issues that occur if you later resell the product.
  
  
  
  

1. Will I have to pay customs duties?

— Yes, international customers are responsible for any customs duties, taxes, or fees required by their country.

2. How do returns and refunds work?

— You have 14 days (EU/EEA) to return products in original and unopened condition. Custom items and opened packs cannot be returned. Refunds are processed within 1–5 business days.

3. How do I receive my invoice?

— Invoices are automatically generated via Shopify and sent by email, including details such as VAT exemption or Steuernummer when applicable.

4. Is my payment information stored?

— No, we do not store full payment card details. Payments are processed securely through Shopify, PayPal, and Klarna.

5. Can I cancel my order before it is shipped?

— Yes, you can contact us immediately to cancel if your order has not yet been dispatched.

6. How fast are refunds processed?

— Refunds are usually issued within 1–5 business days, depending on your payment method.

👉 Want to know more? For full details, please visit our FAQs page or contact us directly.