FAQ

We sell official Pokémon items such as graded cards, single cards, plush toys, figures, books, games, card accessories (sleeves, deck boxes, binders), and custom-designed products (e.g., exclusive DrakCards binders).

Yes. All products are 100% authentic. We only work with official suppliers. If you suspect a counterfeit, we will offer a replacement or a full refund.

Yes. Contact us and we’ll try to help or suggest alternatives.

Not by default, but you can contact us before ordering to check availability.

Yes, we ship to Packstations in Germany. Just make sure to enter the details correctly at checkout.

Yes, but once delivered, responsibility for the item passes to you.

You’ll automatically receive a confirmation email after payment.

You can choose between a full refund, a voucher, or an exchange for another item of equal value.

Yes, just contact us as soon as possible.

Yes, if they haven’t been processed yet.

Yes, unless you have verifiable parental consent.

Yes, as long as the order hasn’t been shipped yet.

- Shopify Payments: Credit and debit cards (Visa, Mastercard, American Express, Maestro), Apple Pay, Google Pay, and other locally supported options. - PayPal: Secure checkout with your PayPal account. Flexible payment solutions, including the option to pay later or installment plans. Klarna: Pay now, pay later, or installment options (availability depends on your country).

We use SSL/HTTPS encryption and trusted processors.

No. Payments are processed securely by third parties (Shopify, PayPal, Klarna).

Yes, invoices are automatically generated via Drakcards.

Please note that our tax regime has changed: all products now include VAT, and we issue invoices for all purchases. Previously, we did not charge VAT or issue invoices. All prices displayed on the website already include VAT. Customers outside the EU may be subject to customs duties or local taxes imposed by their authorities, and payment of these fees is the sole responsibility of the customer.

Yes, except to Russia.

Germany: 1–3 business days EU/EEA: 5–15 business days International: 15–25 business days

Primarily DHL, but also FedEx or UPS depending on the destination.

Yes, all shipments include a tracking number.

The carrier will usually attempt another delivery or leave the package at a pickup point.

Contact us and we’ll work with the carrier to resolve the issue.

International customers are responsible for duties, taxes, and fees.

If the package is returned, we’ll issue a refund minus shipping and any customs-related costs.

Yes, all orders are insured against loss, damage, or theft.

- You have 14 days (EU/EEA) to return items in original, unused, and sealed condition. - International (outside EU/EEA): You also have 14 days to initiate a return. However, due to international shipping times, we allow up to 25 days for the returned items to arrive back to us. Items must be in their original, unused, and sealed condition.

No, unless defective or damaged.

Yes, for minor issues if agreed upon.

- We only accept returns for products that are new, unused, and sealed. Once a product has been opened or used, it is not eligible for return, except in cases of manufacturing defects; - For graded cards or single cards, we document the condition of each item before shipping. If any damage is caused by the customer, the return will not be accepted; - If an item is damaged during shipping, a return may be possible. In this case, the customer must contact us immediately. After we evaluate the product, the return process can be initiated.

Only if the issue was our fault.

Yes, provided the original is returned in new, sealed condition. For customers within Europe, exchanges must be requested within 7 days of delivery. For international orders, exchanges must be requested within 14 days of delivery.

We’ll offer a replacement or full refund after verification.

You have the right to access, correct, delete, or transfer your data, and to withdraw consent at any time.

Name, email, phone, billing/shipping address, partial payment info, IP address, and browsing data.

Yes, unless we’re legally required to keep it (e.g., for tax purposes).

Yes, essential cookies plus analytics (Google Analytics) and marketing (Facebook Pixel), with your consent.

Yes, but only if you consent through the cookie banner.

Click “Unsubscribe” in the email or contact us directly.

Yes, we use secure payment systems and insurance for all shipments.

All products are guaranteed authentic. If proven otherwise, we’ll issue a refund or replacement.

You have the 14 day´s withdrawal right, conformity guarantees, and full data protection under GDPR.

Sometimes our website may experience temporary downtime or technical interruptions. We always work to resolve these issues as quickly as possible to restore full access. While we cannot be held responsible for disruptions beyond our control (unless required by law), please rest assured that your orders and customer data remain safe. If you ever encounter a problem, feel free to contact us we’re here to help.

We’re not responsible for delays caused by events like strikes, customs delays, or natural disasters, but we’ll always support you.

No, we’re an independent reseller.

Contact us directly.

Check your spam folder, or contact us to verify your order.

Not yet, but digital vouchers are coming soon.

With the tracking number provided by email or on the carrier’s website.

📧 Email: info@drakcards.com 📱 WhatsApp/Phone: +49 176 32949109 📦 Address: Pedro Cunha, Postnummer: 1048551885, Packstation 174, 47804 Krefeld, Germany